Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your art piece to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gallery68.co.uk. Please note that returns address will be provided on receipt of your returns request.
If your return is accepted, you must return the art piece using a signed for service and provide us with a tracking number. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gallery68.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) including our occasional chairs. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Your Rights Under the Consumer Contracts Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the following rights when purchasing from Gallery 68 online:
Right to Information Before you place an order, we are required to provide you with clear information about our products, prices, delivery arrangements, and our returns policy. By completing a purchase, you confirm you have received and understood this information.
Right to Cancel You have the right to cancel your order within 14 calendar days without giving any reason. This cancellation period begins the day after you receive your goods.
To cancel, you must inform us clearly in writing (email is acceptable) within the 14-day window. You can use the model cancellation form below or write your own notice.
Returning Goods After Cancellation After notifying us of your cancellation, you must return the goods within 14 days. You are responsible for the cost of return postage via a signed for service unless the item is faulty or incorrectly described.
Refund Timeline We will reimburse all payments received (excluding delivery fees) within 14 days of receiving the returned goods. Refunds are made using the same payment method as the original transaction.
Exceptions The right to cancel does not apply to:
- Artworks made to your specification (bespoke or commissioned works)
- Sealed goods that have been unsealed after delivery and are not suitable for return for hygiene or health protection reasons
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gallery68.co.uk.